Cancellation & Refund Policy

Return Policy:

Once the order is delivered, we do not accept returns on the order.

At Pam's Bakery(A Unit of Swasthvie), we want to ensure your complete satisfaction with every purchase. Please take a moment to review our Cancellation & Refund Policy to understand how we handle cancellations and refunds. By placing an order on our website, you agree to abide by the terms of this policy.

Cancellation Policy:

We do not offer cancellation on our orders. After 1 Hours, cancellations may still be possible, but a cancellation fee may apply. Please contact us immediately if you wish to cancel your order.

Refund Policy:

Refunds will be issued in the following circumstances:

Defective Products: If you receive a product that is damaged or defective, please contact us within 48 hours of receiving your order to request a refund or replacement.

Cancelled Orders: If you cancel your order within the specified time frame and meet the conditions outlined in our cancellation policy, you may be eligible for a refund.

Other Circumstances: Refunds may also be issued at our discretion in other exceptional circumstances.

Refund Process:

To request a refund, please contact our customer service team at +91-76699 97814 with your order details and reason for the refund request. Our team will review your request and guide you through the refund process, which typically takes 7 days to process.

Non-Refundable Items:

Please note that certain items may not be eligible for refunds, including:

1. Customized or personalized products

2. Perishable items

3. Gift cards or vouchers

Contact Information:

For inquiries about cancellations or refunds, please contact our customer service team at +91-76699 97814. Our team is available to assist you and ensure a seamless experience.

Thank you for reviewing our Cancellation & Refund Policy. If you have any questions or concerns, please don't hesitate to reach out to us. Your satisfaction is our priority at Pam's Bakery!